We ship your orders from various international warehouses (USA, Canada, Malaysia and Singapore). Our stokc is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they are on the way. Therefore, the partial shipment could be applied to customers' order.
We ship orders oversea by mail service. After finiishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's posatl service. So please kindly contact your local post when it arrives at your country.
We will send you the tracking code of your orders to the email that you gave when placing your order. This email will also guide you in tracking your package. Please note that the tracking information will be displayed 2-5 days after you have received that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to the carrier, after the shipment has already left our fulfillment center.
Your shipment may be delayed. Delivery time delays can be due to weather, incidents, customs or backlogs. Please note that tracking information can be displayed only after your order starts being shipped.
When your order is ready to ship, we will send it to the shipping company and they will handle it. Depending on each shipping company's policy or customs procedure, you might be charged an extra fee for the final delivery or import tax. If this occurs, it is most likely due to your shipping address in a remote area. In this case, please kindly pay them the required fee to recieve your order now.
We offer safe shopping and accept payment via Paypal, credit card, debit card or VISA, so you can choose the most suitable form for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing your order.
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